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Senior Administration SpecialistShare to LinkedIn

This is your opportunity to join the Trustee Office of a multi-award winning Industry Super Fund, known for how well it caters to its members from both an outcome and service perspective. You will be joining a high performing team constantly recognised for their operational excellence in this dynamic and varied role that will have a real impact on the Operations of the fund and the service it provides to it members. 
If you are a driven self-starter with a passion for delivering top quality administrative and operational outcomes, wanting to work in a team with similar goals and ambitions then this is the role you should be applying for. 
In this highly important role it will be your responsibility to assist in ensuring the efficient and effective operation of the outsourced administration of the Fund in accordance the Funds objectives. Specifically with the aim of assisting with the management of the Administration component of specific projects implementing the Fund's strategies, business plan activities and product initiatives.
Some of your key responsibilities will be as follows:
  • Maintain a strong understanding of procedures, service standards, business rules and systems and be the main escalation point internally and externally.
  • Ensure that Administration, Member and Financial Adviser issues are responded to and resolved.
  • Ensure documented Business Rules reflect current processes and achieve effectiveness and efficiency.  
  • Identify opportunities to streamline business processes including the implementation of new initiatives, service standards and the member experience once agreed.
  • Assist in the identification and monitoring of outsourcing and operational risks, including the recommendation and implementation of controls
  • Prepare responses to Superannuation Complaints Tribunal (SCT) for all non-insurance related complaints or litigated matters and work with Manager - Insurance as necessary regarding insurance complaints
  • Work with Administrator and other relevant providers to implement the Fund's strategies and product initiatives
Your key skills and attributes:
  • Strong understanding of superannuation legislation and administration
  • 5+ years' experience in a similar role 
  • RG146 is the minimum requirement. 
  • Excellent verbal and written communications / report writing skills
  • Analytical and problem solving skills
  • Excellent organisational skills, with the ability to work both autonomously and efficiently in order to run with multiple projects and activities
This is a highly desirable role in an Industry Super Fund well known for the service it provides to members and the fantastic work culture it promotes. To apply please send a resume through to the link below.


Reference:JA-2557874Location:MelbourneDate:13 September 2017

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